Report ID: GIR2204190010 | Category: Service & Software | Pages: 120 | Format: PDF | Published Date: May 12,2022
1 Market Overview
1.1 Product Overview and Scope of Customer Service Chatbot
1.2 Classification of Customer Service Chatbot by Type
1.2.1 Overview: Global Customer Service Chatbot Market Size by Type: 2017 Versus 2021 Versus 2028
1.2.2 Global Customer Service Chatbot Revenue Market Share by Type in 2021
1.2.3 Text Chatbot
1.2.4 Voice Chatbot
1.3 Global Customer Service Chatbot Market by Application
1.3.1 Overview: Global Customer Service Chatbot Market Size by Application: 2017 Versus 2021 Versus 2028
1.3.2 Corporate Website
1.3.3 Online Store
1.3.4 Other
1.4 Global Customer Service Chatbot Market Size & Forecast
1.5 Global Customer Service Chatbot Market Size and Forecast by Region
1.5.1 Global Customer Service Chatbot Market Size by Region: 2017 VS 2021 VS 2028
1.5.2 Global Customer Service Chatbot Market Size by Region, (2017-2022)
1.5.3 North America Customer Service Chatbot Market Size and Prospect (2017-2028)
1.5.4 Europe Customer Service Chatbot Market Size and Prospect (2017-2028)
1.5.5 Asia-Pacific Customer Service Chatbot Market Size and Prospect (2017-2028)
1.5.6 South America Customer Service Chatbot Market Size and Prospect (2017-2028)
1.5.7 Middle East and Africa Customer Service Chatbot Market Size and Prospect (2017-2028)
1.6 Market Drivers, Restraints and Trends
1.6.1 Customer Service Chatbot Market Drivers
1.6.2 Customer Service Chatbot Market Restraints
1.6.3 Customer Service Chatbot Trends Analysis
2 Company Profiles
2.1 Watson Assistant (IBM)
2.1.1 Watson Assistant (IBM) Details
2.1.2 Watson Assistant (IBM) Major Business
2.1.3 Watson Assistant (IBM) Customer Service Chatbot Product and Solutions
2.1.4 Watson Assistant (IBM) Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.1.5 Watson Assistant (IBM) Recent Developments and Future Plans
2.2 MobileMonkey
2.2.1 MobileMonkey Details
2.2.2 MobileMonkey Major Business
2.2.3 MobileMonkey Customer Service Chatbot Product and Solutions
2.2.4 MobileMonkey Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.2.5 MobileMonkey Recent Developments and Future Plans
2.3 Freshdesk
2.3.1 Freshdesk Details
2.3.2 Freshdesk Major Business
2.3.3 Freshdesk Customer Service Chatbot Product and Solutions
2.3.4 Freshdesk Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.3.5 Freshdesk Recent Developments and Future Plans
2.4 Oracle
2.4.1 Oracle Details
2.4.2 Oracle Major Business
2.4.3 Oracle Customer Service Chatbot Product and Solutions
2.4.4 Oracle Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.4.5 Oracle Recent Developments and Future Plans
2.5 Genesys
2.5.1 Genesys Details
2.5.2 Genesys Major Business
2.5.3 Genesys Customer Service Chatbot Product and Solutions
2.5.4 Genesys Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.5.5 Genesys Recent Developments and Future Plans
2.6 AWS
2.6.1 AWS Details
2.6.2 AWS Major Business
2.6.3 AWS Customer Service Chatbot Product and Solutions
2.6.4 AWS Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.6.5 AWS Recent Developments and Future Plans
2.7 ItsAlive
2.7.1 ItsAlive Details
2.7.2 ItsAlive Major Business
2.7.3 ItsAlive Customer Service Chatbot Product and Solutions
2.7.4 ItsAlive Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.7.5 ItsAlive Recent Developments and Future Plans
2.8 Amelia
2.8.1 Amelia Details
2.8.2 Amelia Major Business
2.8.3 Amelia Customer Service Chatbot Product and Solutions
2.8.4 Amelia Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.8.5 Amelia Recent Developments and Future Plans
2.9 Xpresso.ai
2.9.1 Xpresso.ai Details
2.9.2 Xpresso.ai Major Business
2.9.3 Xpresso.ai Customer Service Chatbot Product and Solutions
2.9.4 Xpresso.ai Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.9.5 Xpresso.ai Recent Developments and Future Plans
2.10 Reply.ai
2.10.1 Reply.ai Details
2.10.2 Reply.ai Major Business
2.10.3 Reply.ai Customer Service Chatbot Product and Solutions
2.10.4 Reply.ai Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.10.5 Reply.ai Recent Developments and Future Plans
2.11 Nuance
2.11.1 Nuance Details
2.11.2 Nuance Major Business
2.11.3 Nuance Customer Service Chatbot Product and Solutions
2.11.4 Nuance Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.11.5 Nuance Recent Developments and Future Plans
2.12 AgentBot
2.12.1 AgentBot Details
2.12.2 AgentBot Major Business
2.12.3 AgentBot Customer Service Chatbot Product and Solutions
2.12.4 AgentBot Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.12.5 AgentBot Recent Developments and Future Plans
2.13 Botsify
2.13.1 Botsify Details
2.13.2 Botsify Major Business
2.13.3 Botsify Customer Service Chatbot Product and Solutions
2.13.4 Botsify Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.13.5 Botsify Recent Developments and Future Plans
2.14 Bold 360
2.14.1 Bold 360 Details
2.14.2 Bold 360 Major Business
2.14.3 Bold 360 Customer Service Chatbot Product and Solutions
2.14.4 Bold 360 Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.14.5 Bold 360 Recent Developments and Future Plans
2.15 Acquire.io
2.15.1 Acquire.io Details
2.15.2 Acquire.io Major Business
2.15.3 Acquire.io Customer Service Chatbot Product and Solutions
2.15.4 Acquire.io Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.15.5 Acquire.io Recent Developments and Future Plans
2.16 SnapEngage
2.16.1 SnapEngage Details
2.16.2 SnapEngage Major Business
2.16.3 SnapEngage Customer Service Chatbot Product and Solutions
2.16.4 SnapEngage Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.16.5 SnapEngage Recent Developments and Future Plans
2.17 WP-Chatbot
2.17.1 WP-Chatbot Details
2.17.2 WP-Chatbot Major Business
2.17.3 WP-Chatbot Customer Service Chatbot Product and Solutions
2.17.4 WP-Chatbot Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.17.5 WP-Chatbot Recent Developments and Future Plans
2.18 DialogFlow
2.18.1 DialogFlow Details
2.18.2 DialogFlow Major Business
2.18.3 DialogFlow Customer Service Chatbot Product and Solutions
2.18.4 DialogFlow Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.18.5 DialogFlow Recent Developments and Future Plans
2.19 Conversable
2.19.1 Conversable Details
2.19.2 Conversable Major Business
2.19.3 Conversable Customer Service Chatbot Product and Solutions
2.19.4 Conversable Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.19.5 Conversable Recent Developments and Future Plans
2.20 Pandorabots
2.20.1 Pandorabots Details
2.20.2 Pandorabots Major Business
2.20.3 Pandorabots Customer Service Chatbot Product and Solutions
2.20.4 Pandorabots Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.20.5 Pandorabots Recent Developments and Future Plans
2.21 ChattyPeople
2.21.1 ChattyPeople Details
2.21.2 ChattyPeople Major Business
2.21.3 ChattyPeople Customer Service Chatbot Product and Solutions
2.21.4 ChattyPeople Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.21.5 ChattyPeople Recent Developments and Future Plans
2.22 ActiveChat
2.22.1 ActiveChat Details
2.22.2 ActiveChat Major Business
2.22.3 ActiveChat Customer Service Chatbot Product and Solutions
2.22.4 ActiveChat Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.22.5 ActiveChat Recent Developments and Future Plans
2.23 Xenioo
2.23.1 Xenioo Details
2.23.2 Xenioo Major Business
2.23.3 Xenioo Customer Service Chatbot Product and Solutions
2.23.4 Xenioo Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.23.5 Xenioo Recent Developments and Future Plans
2.24 Converse AI
2.24.1 Converse AI Details
2.24.2 Converse AI Major Business
2.24.3 Converse AI Customer Service Chatbot Product and Solutions
2.24.4 Converse AI Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.24.5 Converse AI Recent Developments and Future Plans
2.25 Engati
2.25.1 Engati Details
2.25.2 Engati Major Business
2.25.3 Engati Customer Service Chatbot Product and Solutions
2.25.4 Engati Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.25.5 Engati Recent Developments and Future Plans
2.26 Pypestream
2.26.1 Pypestream Details
2.26.2 Pypestream Major Business
2.26.3 Pypestream Customer Service Chatbot Product and Solutions
2.26.4 Pypestream Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.26.5 Pypestream Recent Developments and Future Plans
2.27 Kayako
2.27.1 Kayako Details
2.27.2 Kayako Major Business
2.27.3 Kayako Customer Service Chatbot Product and Solutions
2.27.4 Kayako Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.27.5 Kayako Recent Developments and Future Plans
2.28 ZoConvert
2.28.1 ZoConvert Details
2.28.2 ZoConvert Major Business
2.28.3 ZoConvert Customer Service Chatbot Product and Solutions
2.28.4 ZoConvert Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.28.5 ZoConvert Recent Developments and Future Plans
2.29 Nanjing Yunwen Network Technology
2.29.1 Nanjing Yunwen Network Technology Details
2.29.2 Nanjing Yunwen Network Technology Major Business
2.29.3 Nanjing Yunwen Network Technology Customer Service Chatbot Product and Solutions
2.29.4 Nanjing Yunwen Network Technology Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.29.5 Nanjing Yunwen Network Technology Recent Developments and Future Plans
2.30 Udesk
2.30.1 Udesk Details
2.30.2 Udesk Major Business
2.30.3 Udesk Customer Service Chatbot Product and Solutions
2.30.4 Udesk Customer Service Chatbot Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.30.5 Udesk Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Customer Service Chatbot Revenue and Share by Players (2019, 2020, 2021, and 2022)
3.2 Market Concentration Rate
3.2.1 Top 3 Customer Service Chatbot Players Market Share in 2021
3.2.2 Top 10 Customer Service Chatbot Players Market Share in 2021
3.2.3 Market Competition Trend
3.3 Customer Service Chatbot Players Head Office, Products and Services Provided
3.4 Customer Service Chatbot Mergers & Acquisitions
3.5 Customer Service Chatbot New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global Customer Service Chatbot Revenue and Market Share by Type (2017-2022)
4.2 Global Customer Service Chatbot Market Forecast by Type (2023-2028)
5 Market Size Segment by Application
5.1 Global Customer Service Chatbot Revenue Market Share by Application (2017-2022)
5.2 Global Customer Service Chatbot Market Forecast by Application (2023-2028)
6 North America by Country, by Type, and by Application
6.1 North America Customer Service Chatbot Revenue by Type (2017-2028)
6.2 North America Customer Service Chatbot Revenue by Application (2017-2028)
6.3 North America Customer Service Chatbot Market Size by Country
6.3.1 North America Customer Service Chatbot Revenue by Country (2017-2028)
6.3.2 United States Customer Service Chatbot Market Size and Forecast (2017-2028)
6.3.3 Canada Customer Service Chatbot Market Size and Forecast (2017-2028)
6.3.4 Mexico Customer Service Chatbot Market Size and Forecast (2017-2028)
7 Europe by Country, by Type, and by Application
7.1 Europe Customer Service Chatbot Revenue by Type (2017-2028)
7.2 Europe Customer Service Chatbot Revenue by Application (2017-2028)
7.3 Europe Customer Service Chatbot Market Size by Country
7.3.1 Europe Customer Service Chatbot Revenue by Country (2017-2028)
7.3.2 Germany Customer Service Chatbot Market Size and Forecast (2017-2028)
7.3.3 France Customer Service Chatbot Market Size and Forecast (2017-2028)
7.3.4 United Kingdom Customer Service Chatbot Market Size and Forecast (2017-2028)
7.3.5 Russia Customer Service Chatbot Market Size and Forecast (2017-2028)
7.3.6 Italy Customer Service Chatbot Market Size and Forecast (2017-2028)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific Customer Service Chatbot Revenue by Type (2017-2028)
8.2 Asia-Pacific Customer Service Chatbot Revenue by Application (2017-2028)
8.3 Asia-Pacific Customer Service Chatbot Market Size by Region
8.3.1 Asia-Pacific Customer Service Chatbot Revenue by Region (2017-2028)
8.3.2 China Customer Service Chatbot Market Size and Forecast (2017-2028)
8.3.3 Japan Customer Service Chatbot Market Size and Forecast (2017-2028)
8.3.4 South Korea Customer Service Chatbot Market Size and Forecast (2017-2028)
8.3.5 India Customer Service Chatbot Market Size and Forecast (2017-2028)
8.3.6 Southeast Asia Customer Service Chatbot Market Size and Forecast (2017-2028)
8.3.7 Australia Customer Service Chatbot Market Size and Forecast (2017-2028)
9 South America by Country, by Type, and by Application
9.1 South America Customer Service Chatbot Revenue by Type (2017-2028)
9.2 South America Customer Service Chatbot Revenue by Application (2017-2028)
9.3 South America Customer Service Chatbot Market Size by Country
9.3.1 South America Customer Service Chatbot Revenue by Country (2017-2028)
9.3.2 Brazil Customer Service Chatbot Market Size and Forecast (2017-2028)
9.3.3 Argentina Customer Service Chatbot Market Size and Forecast (2017-2028)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa Customer Service Chatbot Revenue by Type (2017-2028)
10.2 Middle East & Africa Customer Service Chatbot Revenue by Application (2017-2028)
10.3 Middle East & Africa Customer Service Chatbot Market Size by Country
10.3.1 Middle East & Africa Customer Service Chatbot Revenue by Country (2017-2028)
10.3.2 Turkey Customer Service Chatbot Market Size and Forecast (2017-2028)
10.3.3 Saudi Arabia Customer Service Chatbot Market Size and Forecast (2017-2028)
10.3.4 UAE Customer Service Chatbot Market Size and Forecast (2017-2028)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
It contains all the geographic trends, and market analysis for global market