Global Agent Performance Optimization (APO) Market Research Report 2022(Status and Outlook)

Report ID: BSR3166 | Category: Service & Software | Pages: 98 | Format: PDF | Published Date: August 26,2022

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Report Description
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Report Summary

Report Overview
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The Global Agent Performance Optimization (APO) Market Size was estimated at USD 3381.72 million in 2021 and is projected to reach USD 9360.27 million by 2028, exhibiting a CAGR of 15.66% during the forecast period. 
Bosson Research’s latest report provides a deep insight into the global Agent Performance Optimization (APO) market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc. 
The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Agent Performance Optimization (APO) Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.
In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Agent Performance Optimization (APO) market in any manner.
Global Agent Performance Optimization (APO) Market: Market Segmentation Analysis
The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.
Key Company
•NICE Ltd
•Genesys
•Verint Systems Inc
•Aspect
•Calabrio
•Five9
•Teleopti AB
•ZOOM International
•InVision AG
•Upstream Works Software
•Envision Telephony
•CallMiner
•CallFinder
•HigherGround, Inc.

Market Segmentation (by Type)
•Cloud Based
•On Premises
•Agent Performance Optimization (APO)

Market Segmentation (by Application)
•Small and Mid-sized Businesses
•Large Enterprises

Geographic Segmentation
• North America (USA, Canada, Mexico)
• Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
• Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
• South America (Brazil, Argentina, Columbia, Rest of South America)
• The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:
• Industry drivers, restraints, and opportunities covered in the study
• Neutral perspective on the market performance
• Recent industry trends and developments
• Competitive landscape & strategies of key players
• Potential & niche segments and regions exhibiting promising growth covered
• Historical, current, and projected market size, in terms of value
• In-depth analysis of the Agent Performance Optimization (APO) Market
• Overview of the regional outlook of the Agent Performance Optimization (APO) Market:

Key Reasons to Buy this Report:
• Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
• This enables you to anticipate market changes to remain ahead of your competitors
• You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
• The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
• 6-month post-sales analyst support
Customization of the Report
In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.
Note: this report may need to undergo a final check or review and this could take about 48 hours.

Chapter Outline
Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Agent Performance Optimization (APO) Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.

TABLE OF CONTENTS
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Agent Performance Optimization (APO)
1.2 Key Market Segments
1.2.1 Agent Performance Optimization (APO) Segment by Type
1.2.2 Agent Performance Optimization (APO) Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Agent Performance Optimization (APO) Market Overview
2.1 Global Agent Performance Optimization (APO) Market Size (M USD) Estimates and Forecasts (2017-2028)
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Agent Performance Optimization (APO) Market Competitive Landscape
3.1 Global Agent Performance Optimization (APO) Revenue Market Share by Manufacturers (2017-2022)
3.2 Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Manufacturers Agent Performance Optimization (APO) Sales Sites, Area Served, Service Type
3.4 Agent Performance Optimization (APO) Market Competitive Situation and Trends
3.4.1 Agent Performance Optimization (APO) Market Concentration Rate
3.4.2 Global 5 and 10 Largest Agent Performance Optimization (APO) Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Agent Performance Optimization (APO) Value Chain Analysis
4.1 Agent Performance Optimization (APO) Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Agent Performance Optimization (APO) Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Agent Performance Optimization (APO) Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Agent Performance Optimization (APO) Market Size Market Share by Type (2017-2022)
6.3 Global Agent Performance Optimization (APO) Sales Growth Rate by Type (2017-2022)
7 Agent Performance Optimization (APO) Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Agent Performance Optimization (APO) Market Size (M USD) by Application (2017-2022)
7.3 Global Agent Performance Optimization (APO) Sales Growth Rate by Application (2017-2022)
8 Agent Performance Optimization (APO) Market Segmentation by Region
8.1 Global Agent Performance Optimization (APO) Market Size by Region
8.1.1 Global Agent Performance Optimization (APO) Market Size by Region
8.1.2 Global Agent Performance Optimization (APO) Market Share by Region
8.2 North America
8.2.1 North America Agent Performance Optimization (APO) Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Agent Performance Optimization (APO) Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Agent Performance Optimization (APO) Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Agent Performance Optimization (APO) Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Agent Performance Optimization (APO) Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profiled
9.1 NICE Ltd
9.1.1 NICE Ltd Agent Performance Optimization (APO) Basic Information
9.1.2 NICE Ltd Agent Performance Optimization (APO) Product Overview
9.1.3 NICE Ltd Agent Performance Optimization (APO) Product Market Performance
9.1.4 NICE Ltd Business Overview
9.1.5 NICE Ltd Agent Performance Optimization (APO) SWOT Analysis
9.1.6 NICE Ltd Recent Developments
9.2 Genesys
9.2.1 Genesys Agent Performance Optimization (APO) Basic Information
9.2.2 Genesys Agent Performance Optimization (APO) Product Overview
9.2.3 Genesys Agent Performance Optimization (APO) Product Market Performance
9.2.4 Genesys Business Overview
9.2.5 Genesys Agent Performance Optimization (APO) SWOT Analysis
9.2.6 Genesys Recent Developments
9.3 Verint Systems Inc
9.3.1 Verint Systems Inc Agent Performance Optimization (APO) Basic Information
9.3.2 Verint Systems Inc Agent Performance Optimization (APO) Product Overview
9.3.3 Verint Systems Inc Agent Performance Optimization (APO) Product Market Performance
9.3.4 Verint Systems Inc Business Overview
9.3.5 Verint Systems Inc Agent Performance Optimization (APO) SWOT Analysis
9.3.6 Verint Systems Inc Recent Developments
9.4 Aspect
9.4.1 Aspect Agent Performance Optimization (APO) Basic Information
9.4.2 Aspect Agent Performance Optimization (APO) Product Overview
9.4.3 Aspect Agent Performance Optimization (APO) Product Market Performance
9.4.4 Aspect Business Overview
9.4.5 Aspect Agent Performance Optimization (APO) SWOT Analysis
9.4.6 Aspect Recent Developments
9.5 Calabrio
9.5.1 Calabrio Agent Performance Optimization (APO) Basic Information
9.5.2 Calabrio Agent Performance Optimization (APO) Product Overview
9.5.3 Calabrio Agent Performance Optimization (APO) Product Market Performance
9.5.4 Calabrio Business Overview
9.5.5 Calabrio Agent Performance Optimization (APO) SWOT Analysis
9.5.6 Calabrio Recent Developments
9.6 Five9
9.6.1 Five9 Agent Performance Optimization (APO) Basic Information
9.6.2 Five9 Agent Performance Optimization (APO) Product Overview
9.6.3 Five9 Agent Performance Optimization (APO) Product Market Performance
9.6.4 Five9 Business Overview
9.6.5 Five9 Recent Developments
9.7 Teleopti AB
9.7.1 Teleopti AB Agent Performance Optimization (APO) Basic Information
9.7.2 Teleopti AB Agent Performance Optimization (APO) Product Overview
9.7.3 Teleopti AB Agent Performance Optimization (APO) Product Market Performance
9.7.4 Teleopti AB Business Overview
9.7.5 Teleopti AB Recent Developments
9.8 ZOOM International
9.8.1 ZOOM International Agent Performance Optimization (APO) Basic Information
9.8.2 ZOOM International Agent Performance Optimization (APO) Product Overview
9.8.3 ZOOM International Agent Performance Optimization (APO) Product Market Performance
9.8.4 ZOOM International Business Overview
9.8.5 ZOOM International Recent Developments
9.9 InVision AG
9.9.1 InVision AG Agent Performance Optimization (APO) Basic Information
9.9.2 InVision AG Agent Performance Optimization (APO) Product Overview
9.9.3 InVision AG Agent Performance Optimization (APO) Product Market Performance
9.9.4 InVision AG Business Overview
9.9.5 InVision AG Recent Developments
9.10 Upstream Works Software
9.10.1 Upstream Works Software Agent Performance Optimization (APO) Basic Information
9.10.2 Upstream Works Software Agent Performance Optimization (APO) Product Overview
9.10.3 Upstream Works Software Agent Performance Optimization (APO) Product Market Performance
9.10.4 Upstream Works Software Business Overview
9.10.5 Upstream Works Software Recent Developments
9.11 Envision Telephony
9.11.1 Envision Telephony Agent Performance Optimization (APO) Basic Information
9.11.2 Envision Telephony Agent Performance Optimization (APO) Product Overview
9.11.3 Envision Telephony Agent Performance Optimization (APO) Product Market Performance
9.11.4 Envision Telephony Business Overview
9.11.5 Envision Telephony Recent Developments
9.12 CallMiner
9.12.1 CallMiner Agent Performance Optimization (APO) Basic Information
9.12.2 CallMiner Agent Performance Optimization (APO) Product Overview
9.12.3 CallMiner Agent Performance Optimization (APO) Product Market Performance
9.12.4 CallMiner Business Overview
9.12.5 CallMiner Recent Developments
9.13 CallFinder
9.13.1 CallFinder Agent Performance Optimization (APO) Basic Information
9.13.2 CallFinder Agent Performance Optimization (APO) Product Overview
9.13.3 CallFinder Agent Performance Optimization (APO) Product Market Performance
9.13.4 CallFinder Business Overview
9.13.5 CallFinder Recent Developments
9.14 HigherGround, Inc.
9.14.1 HigherGround, Inc. Agent Performance Optimization (APO) Basic Information
9.14.2 HigherGround, Inc. Agent Performance Optimization (APO) Product Overview
9.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Product Market Performance
9.14.4 HigherGround, Inc. Business Overview
9.14.5 HigherGround, Inc. Recent Developments
10 Agent Performance Optimization (APO) Regional Market Forecast
10.1 Global Agent Performance Optimization (APO) Market Size Forecast
10.2 Global Agent Performance Optimization (APO) Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Agent Performance Optimization (APO) Market Size Forecast by Country
10.2.3 Asia Pacific Agent Performance Optimization (APO) Market Size Forecast by Region
10.2.4 South America Agent Performance Optimization (APO) Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Agent Performance Optimization (APO) by Country
11 Market Forecast by Type and Application (2022-2028)
11.1 Global Agent Performance Optimization (APO) Market Forecast by Type (2022-2028)
11.2 Global Agent Performance Optimization (APO) Market Forecast by Application (2022-2028)
12 Conclusion and Key Findings

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Global Agent Performance Optimization (APO) Market Research Report 2022(Status and Outlook)

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Table of Contents

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